Custom Aluminum has always strived to provide excellent customer service while producing the highest quality parts to our customers. With a growing customer base in high-end markets, the decision was made to apply for and become ISO 9000 certified. ISO 9001-2008 is a quality management system that allows Custom Aluminum to demonstrate our commitment to quality and customer service as well as continuously improve our operations.
In 2004, Custom Aluminum began the arduous journey to prepare for the initial audit and certification process. The typical ISO registration process is usually at least a year or more undertaking. With executive management on board, Custom Aluminum became certified eight months after beginning the process.
Producing the highest quality parts is our goal so in order to stay focused on our quality mission, we elect to go through an ISO audit twice a year from our national registrar, SRI Quality System Registrar, versus the required annual audit.